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PowerPoint 2008 WTF: No Support for 3rd Party Fonts!?!

Wow. This is an unbelievable response from Microsoft support :

The 2008 version of Powerpoint does not correctly support several of our 3rd-party fonts, including Agfa’s “Sacker” font, all of which worked just fine in Powerpoint 2004 for the Mac. When selected in the font menu Powerpoint 2008 displays them with a substitute/generic font that looks nothing like the selected font. This occurs without any warning or dialog box that a substitution has occurred.

Upon calling Redmond for help, Microsoft’s Mac Tech Support laughably told me after emailing them a bunch of sample files and enduring several long periods on hold that “the engineers writing the program decided no 3rd-party fonts were being supported in Office 2008 and that I could only use Microsoft fonts.” I find this hard to believe and wonder if this was just something he said to placate me. I hope that the issue is resolved in a forthcoming bug fix release so that we will not have to continue to keep Powerpoint 2004 around indefinitely.

We have the same problem here at Adobe: the Myriad Pro font used in our standard corporate template looks terrible in PowerPoint 2008 but looked fine in PowerPoint 2004.

screenshot of ppt 2004 vs 2008

That is NOT Myriad Pro! Good thing I use Keynote…

7 Comments

  1. Posted 26Feb08 at 17:13 | Permalink

    This explains so much. None of it good, though.

    Sigh, and I still have yet to test FontCard with Office 2008.

  2. Posted 27Feb08 at 05:16 | Permalink

    Dear God. I do hope they fix this. What’s next ‘everything in Comic Sans???

  3. Posted 27Feb08 at 08:14 | Permalink

    It feels like Microsoft has a death wish don’t it?

  4. Posted 27Feb08 at 10:52 | Permalink

    As a point of clarification: I don’t actually think the MS support person knew what they were talking about: it HAS to be a bug. But its still an unbelievably arrogant and unsympathetic thing to tell a customer.

  5. Posted 29Apr08 at 07:42 | Permalink

    Hi Andrew. Have you seen any update on this from Microsoft?

  6. Posted 30Apr08 at 11:43 | Permalink

    Haven’t heard a word on this from Microsoft, but then I haven’t been paying a huge amount of attention.

  7. Posted 20May08 at 19:27 | Permalink

    The latest service pack fixed this issue. Huzzah.

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